Questions and answers
Frequently asked questions about Technische Antriebselemente
Here we answer our customers’ most frequently asked questions. Find the information you need about our products, processes, services, and our company quickly and easily.
What do we offer?
General questions about products & solutions
Which product categories do linear systems, drive technology, and accessories cover in our range?
We supply linear actuators, linear guides (individually and as complete systems), screw jacks, intelligent electric motors, worm and bevel gearboxes, a large selection of servo and magnetic couplings as well as some special couplings, freewheels, drive shafts and shaft joints, gear technology, machine feet and other machine components.
For which specific applications in mechanical and plant engineering are our components suitable?
Positioning, lifting, adjusting, and cycle flow in assembly, packaging, intralogistics, special-purpose machines, test benches, and automation.
How do you choose the right size based on load, stroke, speed, and duty cycle?
In consultation with our suppliers, we take safety factors, service life, and thermal limits into account and recommend the appropriate series.
What is the difference between a standard solution, configuration, and customized special solution?
Standard components can be selected immediately and are usually available for delivery. Configurations combine modular parts, especially for linear systems, motors, gearboxes, and screw jacks. Special solutions include customer-specific adaptations such as special bores and gear teeth, including drawings and samples.
Are our components compatible with IEC motor flanges (B5/B14) and common servo motors?
Yes, our components are generally compatible with IEC B5/B14 and common servo flange designs. Adapter plates and shaft designs are available.
What materials, surfaces, and protection classes (e.g., IP, ATEX) do we offer?
Depending on the component, we offer aluminum, steel, stainless steel, or (special) plastics. These can be anodized, galvanized, or painted. Depending on the series, protection classes up to IP classes are possible, as are ATEX variants after testing.
How do play/backlash, stiffness, and accuracy affect the performance of your application?
Low backlash and high rigidity reduce positioning errors, improve dynamics, and repeatability. The optimal combination depends on load cases and drive control.
Are CAD models and data sheets (formats: STEP, DXF, PDF) available for all products?
We provide STEP and PDF files for our core product range. Other formats are available on request. You can find our CAD files on TraceParts.com ↗
What is the typical service life and what does it depend on?
The service life depends primarily on the respective component and is generally influenced by the load pattern, lubrication, environment, and installation situation. We provide maintenance recommendations on request.
Where do the products come from: in-house production, “Made in Germany,” or an international partner network?
Technische Antriebselemente works with a network of European and Asian partners and carries out selected machining processes itself. We provide product-specific information on the origin of our products.
How do you order?
Questions about offers and the ordering process
How do you request a quote and what information do we need (load case, quantity, deadline, drawing)?
Please use our contact form or alternatively send an inquiry to sales@tea-hamburg.de. Send us your technical requirements, optionally with a drawing or sketch. If you are looking for a specific product, please also let us know if you would like us to send you alternative products. We will then check the design and feasibility and prepare a quote.
What are the delivery times for stock items, configured systems, and custom-made products?
Stock items are available at short notice, configured systems within defined project timescales. Custom-made products are scheduled according to design and material availability. In the event of delivery bottlenecks for individual products, we can usually help with alternative solutions.
Are there graduated prices, minimum order quantities, or framework agreements with call-offs?
Volume discounts and minimum order quantities are possible by individual agreement, as are framework agreements with call-offs.
What shipping options, Incoterms, and carriers are available, including express?
We offer parcel, freight, and express delivery by arrangement, with tracking available on request.
What payment methods and payment terms do we offer?
We offer standard payment methods (invoice, PayPal, etc.) and targets after credit checks and consultation.
How do you track order status, partial deliveries, and estimated arrival times?
You will receive an order confirmation and, if necessary, tracking links. Partial deliveries and ETAs are communicated transparently.
How do returns, complaints, and RMA work, and what are the deadlines?
Complaints are handled via an RMA number with a description of the fault and photos. Deadlines and procedures are based on the terms and conditions and product type.
Do we support e-procurement/ERP integration (EDI, OCI/Punchout, electronic catalogs)?
We do not currently support EDI, OCI/Punchout, or electronic catalogs. We implement ERP connections on a project-by-project basis.
How does our supplier consolidation in purchasing work in concrete terms (onboarding, reporting, KPIs, potential savings)?
We start with a supplier comparison, followed by an item comparison. We will then send you a consolidation proposal and provide you with comprehensive support throughout the implementation process. For more information, please visit here.
Which certificates and documents do we provide on request (CoC, material certificates, origin, RoHS/REACH)?
Upon request, we can provide CoC, material certificates, certificates of origin, and RoHS/REACH compliance. Further documents are available upon request.
How can we support you?
Technical questions & support
How do you correctly mount and align linear units or screw jacks?
The basis is always a flat surface, angular alignment, and coaxial coupling. Torques, preload, and end stops are applied according to the instructions.
Which lubricants and maintenance intervals do we recommend for which operating conditions?
Greases or oils approved by us (depending on the product) should be used according to the temperature and load range. Intervals depend on operating hours and environment. Many of our products are also low-maintenance or maintenance-free.
How do you calculate load ratings, moments, shear forces, and critical speeds for your design?
We calculate load ratings, moments, shear forces, and critical speeds and validate the reserve. Your load profiles form the basis for this data.
Do you provide declarations of conformity (e.g., CE) for your products?
Individual components such as spindle drives, linear units, or couplings are not usually issued with a separate CE declaration of conformity, as they only form a complete machine when combined with other parts.
However, Technische Antriebselemente provides all the necessary manufacturer information, material, and safety data for integration into your overall declaration in accordance with the Machinery Directive/Machinery Regulation.
Upon request, we also provide RoHS, REACH, and, if applicable, UKCA documentation.
What tolerances, preloads, and accuracy classes are available?
Available classes define play, straight-line running, and repeatability. We select the appropriate class based on positioning requirements and control strategy.
In which temperature, dust, humidity, clean room, or food environments can the products be used?
Depending on the series, they can be used in different temperature ranges and in dusty, humid, or splash-proof environments. Options for clean rooms and food environments are available on request for many product series.
What measures help against vibrations, noise, or premature wear?
First, a root cause analysis should always be performed. In principle, the correct preload, damping elements, alignment, and a correctly implemented lubrication schedule can reduce the loads.
Can assemblies be subsequently expanded, converted, or made retrofit-capable?
In many cases, this is possible using adapters or replacement components. We will work with you to check the fit, interfaces, and approvals.
Which conformities and markings do we support (e.g., CE relevance of components, RoHS, REACH, UKCA)?
Our components support RoHS and REACH. CE refers to complete machines; we provide the necessary information for your risk assessment. UKCA is carried out individually after testing.
Where can you get quick help in the event of malfunctions: hotline, email, SLA, remote support, on-site service?
General support is provided by telephone and email. Remote diagnostics and on-site service can be arranged individually by appointment. Our office hours are Monday through Thursday, 8 a.m. to 4:30 p.m., and Friday, 8 a.m. to 4 p.m.
Do we offer training, commissioning support, or test reports?
We offer training courses, commissioning support, and test reports on a project-specific basis. In addition, we also provide support with the parameterization of our motors.
Why should you work with us?
Questions about the company
Since when has Technische Antriebselement been around, and what is our area of specialization?
Technische Antriebselemente has been supporting mechanical and plant engineering with linear and drive solutions since 1964.
Which industries do we primarily serve, and to which regions do we deliver (Germany, DACH, EU, worldwide)?
Our focus is on industrial mechanical engineering. Delivery areas are agreed upon in Germany, Austria, Switzerland, the EU, and beyond.
What ISO certifications and quality processes have we established?
We work according to established ISO standards (ISO 9001:2015) and documented processes. Specific certificates can be found in our footer.
Which manufacturers and technology partners do we work with?
We cooperate with selected manufacturers and technology partners such as JVL. Details are available on request for specific projects and products.
How do we implement sustainability (energy, packaging, recycling, CO₂ aspects)?
Our measures include energy-efficient processes, on-site photovoltaics, reusable and recycled packaging, and the reparability of components.
Who are the right contacts for technology, sales, and purchasing, and how can you reach them?
You can reach our technical, sales, and purchasing representatives by phone at +4940538892111 or by email at sales@tea-hamburg.de. You will then be forwarded to the appropriate contact person.
What references, case studies, or project successes can we cite?
We present current and selected projects in our references section.
What data protection, compliance, and export control guidelines apply at our company?
We work with GDPR-compliant data processing. Export control is carried out in accordance with applicable law and internal compliance guidelines.
How quickly do we respond to inquiries and at what times are we available?
We respond promptly within 48 hours on business days between 8 a.m. and 4:30 p.m. (Mon-Thu) or 8 a.m. and 4 p.m. (Fri). We offer priority support for urgent cases.
Where can you find current company data, legal notices, and “last updated” information?
Legal notice, Data protection and update information can be found on the website. We usually mark changes with “Last updated.”
“Do you have any further questions about us or our products? Don’t hesitate to contact us. I look forward to hearing from you!
Mail: sales@tea-hamburg.de
Phone: +49 [40] 5388921-11
Marcel Bouchard
Head of Sales
