Frequently Asked Questions about Technische Antriebselemente
Here we answer the most common questions from our customers. Find quick and straightforward information about our products, processes, our service and us as a company.
General Questions about Products & Solutions
What product categories do linear systems, drive technology and accessories cover?
For which mechanical and plant engineering applications are our components specifically suited?
How do you select the correct size based on load, stroke, speed and duty cycle?
What is the difference between standard solutions, configurations and custom special solutions?
Are our components compatible with IEC motor flanges (B5/B14) and common servo motors?
What materials, surfaces and protection classes (e.g. IP, ATEX) do we offer?
How do backlash, stiffness and accuracy affect the performance of your application?
Are CAD models and data sheets (formats: STEP, DXF, PDF) available for all products?
What is the typical service life and what does it depend on?
Where do the products come from: in-house manufacturing, "Made in Germany" or an international partner network?
Questions about Quotation & Ordering Process
How do you request a quote and what information do we need (load case, quantity, deadline, drawing)?
What delivery times apply to stock items, configured systems and custom special solutions?
Are volume discounts, minimum order quantities or blanket orders with call-offs available?
What shipping options, Incoterms and carriers are available, including express?
What payment methods and payment terms do we offer?
How do you track order status, partial deliveries and estimated arrival times?
How are returns, complaints and RMA handled, and what deadlines apply?
Do we support e-procurement/ERP integration (EDI, OCI/Punchout, electronic catalogues)?
How does our supplier consolidation service work in practice (onboarding, reporting, KPIs, savings potential)?
Which certificates and documents can we supply on request (CoC, material certificates, origin, RoHS/REACH)?
Technical Questions & Support
How do you correctly install and align linear units or screw jacks?
Which lubricants and maintenance intervals do we recommend for which operating conditions?
How do you calculate load ratings, moments, lateral forces and critical speeds for your design?
Do you provide declarations of conformity (e.g. CE) for your products?
What tolerances, preloads and accuracy classes are available?
In which temperature, dust, humidity, cleanroom or food-grade environments can the products be used?
What measures help against vibrations, noise or premature wear?
Can assemblies be retrofitted, converted or made upgrade-ready at a later stage?
What conformities and markings do we support (e.g. CE relevance of components, RoHS, REACH, UKCA)?
Where do you get quick help in the event of a fault: hotline, email, SLA, remote support, on-site service?
Do we offer training, commissioning support or test protocols?
Questions about the Company
How long has Technische Antriebselemente been in business and what is our specialisation?
Which industries do we primarily serve and to which regions do we deliver (DE, DACH, EU, worldwide)?
What ISO certifications and quality processes have we established?
Which manufacturers and technology partners do we work with?
How do we implement sustainability (energy, packaging, recycling, CO₂ aspects)?
Who are the right contacts for technical, sales and purchasing enquiries and how do you reach them?
What references, case studies or project successes can we cite?
What data protection, compliance and export control policies apply to us?
How quickly do we respond to enquiries and during what hours are we reachable?
Where can you find current company information, legal notice and "last updated" notices?
"Do you have further questions about us and our products? Don't hesitate to get in touch. I look forward to your enquiry!"
Email: sales@tea-hamburg.de
Tel.: +49 [40] 5388921-11
Marcel Bouchard
Head of Sales